Frequent questions

FREQUENT QUESTIONS

Any questions about our Hotel? Below you can find the answers to the most frequently asked questions so you can choose us: the best option for accommodation in Bogota.

• What are the cancellation policies of a reservation?
Cancellations must be made 24 hours prior to the check in time (3 P.M.) of the date of arrival. Any cancellations made after the 24 hour period will result in the non refundable payment of the full price of the package or the first night. If the reservation is for a group it must be cancelled 8 days before the arrival at BSH. If not cancelled on these terms, the “no-show” penalty applies and the first night of accommodation will be fully charged.
• What should I do if I can't arrive on the date I reserved?
You must notify the hotel 24 hours before the Check in time, otherwise the night will be fully charged.
• What is the Hotel Insurance for ?
It is an insurance policy to protect the guests during their stay at Blue Suites Hotel.
• Rates
Rates at BSH do not include taxes.
• What additional services does BSH offer?
BSH offers gym service, spa, restaurant, coffee and bar, meeting rooms, private parking. And other general services such as: laundry, airline reservations, car rental, safe deposit box, babysitting (request upon booking), baby cradle (request upon booking), a daily newspaper (request upon booking ), wake up service, shuttle to and from the airport, medical service, city tour (request in advance), florist, hairdressing saloon, pharmacy, post and general information about entertainment.

•Check in and Check out hours
Check in is at three o’clock in the afternoon (3:00 PM), if you arrive early you can register, leave your luggage with the bellman and enjoy other BSH services while you can access to your suite. Check out is at one o’clock in the afternoon (1:00 PM), you can check out, leave your luggage with the bellman and enjoy other BSH services until you departure to the airport. A valid credit card is required to check in.

• Are there additional charges for using the BSH entertainment services?
If you are a guest of BSH, you can enjoy the entertainment services like business center without additional charge; however the spa and beauty salon services additional charges apply. If you are invited by a guest of BSH the spa, beauty salon, gym and others will generate additional charge.

• Is there shuttle service from and to the airport and to the different destinations required by the guest?
BSH has shuttle service, Airport-Hotel-Airport which will be charged to your bill. For destinations outside the city we will hire a reliable car service to meet your particular needs. Additional charge apply.
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